Return & Exchange Policy
Your satisfaction is our top priority
30-Day Guarantee
Return unused products within 30 days
Quality Guarantee
Full refund for defective products
Easy Exchanges
Simple online return process
Fast Refunds
Refunds processed in 3-5 business days
Return Eligibility Requirements
Returnable Items:
- Unopened Products: Sealed gummies, edibles, tinctures
- Defective Items: Manufacturing defects or damage
- Wrong Orders: Incorrect products shipped
- Damaged Packaging: Items damaged during shipping
- Unsatisfactory Products: Quality not as expected
Non-Returnable Items:
- Opened Consumables: Used gummies, edibles, tinctures
- Personalized Items: Custom or special orders
- Sale Items: Clearance products (unless defective)
- Expired Returns: Requests after 30 days
- Contaminated Products: Items exposed to unsafe conditions
Step-by-Step Return Process
Start Return
Log into your account and navigate to order history
Submit Request
Select items and reason for return
Get RMA Number
Receive return authorization via email
Ship Items
Package and send with RMA number
Inspection
We verify condition and eligibility
Get Refund
Refund processed to original payment
Refund Information
Refund Methods:
- Credit Card: 3-5 business days
- Debit Card: 3-7 business days
- PayPal: 1-3 business days
- Store Credit: Instant (optional)
What Gets Refunded:
- Product cost (minus any discounts used)
- Original shipping cost (if order was wrong/defective)
- Applicable taxes
- Loyalty points will be deducted from account
Return Shipping
Free Return Shipping:
- Defective or wrong products shipped
- Damaged items during transit
- VIP Elite tier members (all returns)
- Orders over $100
Customer Pays Shipping:
- Change of mind returns
- Orders under $100 (customer responsibility)
- Returns without proper packaging
Return Address:
Attn: RMA #[Your RMA Number]
1420 Cannabis Way, Suite 710
Denver, CO 80202
Exchange Policy
Direct Exchanges:
- Size/Strength Changes: Same product, different potency
- Flavor Swaps: Different flavor, same product type
- Defective Replacements: Same product for defective items
- Wrong Order Fixes: Correct items for wrong shipments
Exchange Benefits:
- Faster than return + new order
- No additional shipping costs
- Keep original order discounts
- Loyalty points remain intact
Exchange Process:
- Request exchange in order history
- Select replacement product
- Get prepaid return label
- Ship original item back
- Replacement ships automatically
Special Circumstances
Damaged in Transit:
- Report within 48 hours of delivery
- Take photos of damaged packaging and products
- Keep all original packaging materials
- Full refund or replacement provided
Wrong Order Received:
- Contact us immediately upon receipt
- Keep all items in original condition
- We'll arrange pickup and send correct items
- No cost to customer for our error
Quality Issues:
- Unusual taste, texture, or appearance
- Products not meeting expected potency
- Packaging defects or contamination
- Full investigation with lab testing if needed
Processing Times
| Action | Timeframe |
|---|---|
| Return Request Response | 24 hours |
| RMA Number Issued | 1-2 hours |
| Return Inspection | 1-2 business days |
| Refund Processing | 2-3 business days |
| Exchange Shipping | Same day (if in stock) |
| Store Credit Issued | Immediate |
Customer Satisfaction Guarantee
Quality Promise
Every product is lab-tested and quality-verified before shipping. If you're not satisfied with the quality, we'll make it right.
Dedicated Support
Our customer service team is trained in cannabis products and committed to resolving any issues quickly and fairly.
Fair Resolution
We evaluate each case individually and always work toward a fair solution that leaves our customers happy.
Our Commitment to You
We stand behind every product we sell. If you're not completely satisfied with your purchase, we'll work with you to find a solution that makes you happy to be a Mr. Weedzy customer.
"Your satisfaction is more important to us than any single sale." - Mr. Weedzy Customer Care Team
Return Policy FAQ
Need Help with a Return?
Our returns team is here to make the process as smooth as possible for you.
Live Chat
Available on website
Daily 12PM-8PM EST